Privacy Policy

Personal information we collect

Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:

• Contact data, such as your first and last name, salutation, email address, billing and mailing addresses, and phone number.
• Demographic data, such as your city, state, country of residence, the school you attend, postal code, and age.
• Profile data, such as the username and password that you may set to establish an online account on the Service, date of birth, redemption code, biographical details, interests, preferences, information about your participation in our contests, promotions, or surveys, and any other information that you add to your account profile.
• Communications data based on our exchanges with you, including when you contact us through the Service, communicate with us via chat features, social media, or otherwise.
• Subscription data, such as information relating to or needed to service your subscription to the Service, including subscription tier and transaction history.
• User-generated content data, such as written responses; practice data; score data; comments, questions, and messages, including with Point One Prep’s AI chat; works of authorship; and other content or information that you generate, transmit, or otherwise make available on the Service, as well as associated metadata.
• Relationship data, such as familial or other relationships to third parties whose personal information you may provide to us.
• Payment data needed to complete transactions, including payment card information or bank account number.
• Promotion data, including information you share when you enter a competition, promotion or complete a survey.
• Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Third-party sources. We may combine personal information we receive from you with personal information falling within one of the categories identified above that we obtain from other sources, such as:

• Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
• Service providers that provide services on our behalf or help us operate the Service or our business.
• Third-party services, such as social media services, that you use to log into, or otherwise link to, your Service account.

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:

• Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information, and general location information.
• Precise geolocation data when you authorize the Service to access your device’s location.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
• Communication interaction data such as your interactions with our email, text or other communications.

Tracking & Other Technologies

Cookies and other technologies. Some of our automatic data collection is facilitated by cookies and other technologies. We will also store a record of your preferences in respect of the use of these technologies in connection with the Service.

How we use your personal information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

Service delivery and operations

• provide the Service and operate our business;
• enable security features of the Service;
• establish and maintain your user profile on the Service;
• facilitate your invitations to friends who you want to invite to join the Service;
• facilitate social features of the Service, such as by creating leaderboards, identifying and suggesting collaborative study experiences with other users of the Service, and providing chat or messaging functionality;
• communicate with you about the Service, including by sending Service-related announcements, updates, security alerts, and support and administrative messages;
• communicate with you about events in which you participate; and
• provide support for the Service, and respond to your requests, questions and feedback.

Service personalization

• understand your needs and interests;
• personalize your experience with the Service and our Service-related communications; and
• remember your selections and preferences as you navigate webpages.

Service improvement and analytics

We may use your personal information to analyze your usage of the Service, improve the Service, improve the rest of our business, help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails, and to develop new products and services.

Compliance and protection

We may use your personal information to comply with applicable laws, protect our rights, audit our internal processes, enforce terms and conditions, and prevent fraudulent activity.

Your choices

• Access or update your information. If you have registered for an account with us through the Service, you may review and update certain account information by logging into the account.
• Opt-out of communications. You may opt-out of service-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that certain service-related communications may be necessary for the operation of your account.
• Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

How we share your personal information

We do not sell your personal information. We may share your personal information only with the following parties:

• Service providers. Third parties that provide services on our behalf or help us operate the Service or our business, such as hosting, customer support, and analytics providers.
• Payment processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors, such as Stripe.
• Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so.
• Education partners. Third parties through whom the Service is offered, such as schools or educational institutions.
• Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, when necessary in the course of professional services.
• Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate to comply with legal obligations.
• Business transferees. We may disclose personal information in the context of actual or prospective business transactions, such as mergers or acquisitions.

Other sites and services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions.

Security

We employ technical, organizational and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

Children

If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child under the age of 13 in the United States or, where applicable outside of the United States, the age of 16, without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service or other appropriate means.

How to contact us